Customer Support 24/7
With a fully staffed live chat feature available there is a 90% chance
your visitor will convert to a customer. Even while you're away from work.
Sending online visitors pro-active chat messages can make your
visitors feel important and convert them into customers if per chance they were
stuck or had problems/questions. Make more sales !
Many ways to stimulate a visitor to provide contact information, such as
offering a first time buyer discount. Engage your site visitors with an active CHAT and live agents!
For you to staff and developing a dedicated team of LIVE CHAT operators would be prohibitively expensive. Outsourcing means you can quickly scale up or down for less, without the hiring or firing !
Sites like Facebook, LinkedIn and Twitter are open sounding boards for the disgruntled.
Get with the complaining customer directly as it unfolds
and create a top advocate for your company.