"Working with D.Scott and his team at Game Center Group was a real pleasure. Their knowledge of the games industry, great value proposition and commitment to excellence made them a valuable partner for me at Cryptic Studios. I would definitely hire Game Center Group again."
Gary Catalano, Cryptic Studios
"GCG is great, their beta support has been stellar. Being on the front lines, they've brought attention to issues customers were experiencing that only comes from experience with supporting live games. Beyond that, they've really helped bring polish to our Perpetual Entertainment Platform, which is a value add that we were not anticipating but extremely valuable. The value proposition that GCG brings to the table is so much more than what we contracted for. You will not be disappointed."
Richard Zinser, Vice President of Operations Perpetual Entertainment, currently at NCSoft
"Scott and his team provide excellent service for Cryptic and Atari. His staff is very knowledge about the MMO business and provide excellent billing and customer support. I would recommend Game Services Group to anyone looking to improve their support operations."
Richard Silva, Cryptic Studios
"Game Center Group has been invaluable in our pre-launch process. Beyond just giving our customers great service right off the bat, they"ve helped us optimize our tools, develop policies, perform QA, do market research" these guys are a complete package at an amazing price. We're very happy we found them."
George Scotto, Senior Director, Customer Support Live Gamer
"Scott and his team are the best in the business. It’s reassuring to know that if you send one of your clients to work with the Game Center Group you know they will be working with the leaders in the industry. Scott is a great listener and is willing to work with your specific needs to make your experience one you would be willing to tell others."
Michael Kaye, Director of Sales-Americas, Babel Media
"Scott and his team have provided excellent service for Wazzamba. Not only have they provided for our Quality Assurance needs, but have also acted as the front line for Customer Support. The team has been responsive, creative, and resourceful, and management has been easy to work with and anticipated our needs."
Sven Hindman, Wazzamba
"We really appreciate the level of service that Game Center Group has provided us. Being able to really trust a company to make sure our customers are taken care of takes a lot off our plate and allows us to focus on delivering our stable of titles. They"ve been a fire-and-forget solution for South Peak, which is a tough thing to find these days."
Howard Perlman, Executive Producer, South Peak
"Scott and the team from Game Center Group did an excellent job for us at Realtime Worlds. When we looked at the potential to staff our MMO customer support solution, they gave invaluable advice about tool specification, fraud, security and the cost of setup. His team worked well with our developers and I would definitely recommend them to folks who would be looking for similar services on their online titles."
Mario Rizzo, Realtime Worlds
"Scott's company was great to work with while I was the Game Services manager at True Games. His staff was very knowledgble and provided top notch service to our customers. The service provided was seamless. The customers never knew they were dealing with an outsourced company. I would recommend Game Center Group to anyone who is looking for a CS team but does not have the overhead to have them inhouse."
Jason Hartung, UTV True Games
"When it comes to CRM related matters and associated technology this is the guy that you need working with you. I've known Scott for a number of years and apart from being very easy to get along with he and his company's knowledge and experience of customer support, community management and the technology around that is second to none."
Ben Wibberley, Managing Partner, William Rubin Agency
"Scott has been an incredible resource as a business partner and solutions provider for my consulting firm. His efficiency and professionalism have been superior. I recommend Scott for any of my clients that require the services he provides."
Michael Salvadore, President, MAS Consulting Inc.
"Scott and his business (Game Center Group) are Geniuses in the MMO Support Industry. The technology that they are employing to support their clients is awesome and I am glad that are handling support calls to some of the games out there. I absolutely recommend GCG for your Support Center needs."
Jason Buck, Owner, Buck I.T. Consulting, Center Solutions & Investment Group
"Scott is the most knowledgeable person I know when it comes to customer service and MMO's, period. I also worked with him at SOE. I'm his biggest fan!"
Gordon Walton, VP of Online, Executive Producer, Origin Systems, Currently at Zynga
"Scott is a great guy. If you are looking for some assistance in improving the overall customer experience for your gaming world while greatly reducing costs, Scott really knows his business"
Shellie Meagher, Director, Enterprise Accounts, RightNow Technologies
"Having worked with Scott directly in the past I was excited to have him bring his expertise to Turbine as a Consultant for Game Center Solutions. He brought insight into the areas of the game industry that Turbine did not have at the time. I definitely am looking forward to working with Scott again in the future."
Steven "Mick" Giles, Executive Technology Director, Turbine Inc
"Scott Mattson is a visionary when it comes to streamlining business processes and focusing in on opportunities for efficiency and structural improvement."
Chris Sivori, Senior Player Relations, Electronic Arts
"Mr. Mattson's ambition and industry knowledge is second to no one. His ability to create and drive successful projects is top notch. The solutions Game Center Group offers to the gaming industry will allow developers and publishers of all sizes to flourish. I have worked with Mr. Mattson on various projects in the past with different companies before joining GCG and would recommend working with him on any project."
Ted Avery, PMP, Consultant, Game Center Solutions & Investment Group, reported to D. Scott at Game Center Solutions & Investment Group
"I brought Scott in to help us prepare for the launch of Dungeons and Dragons Online. Scott was able to provide us with valuable insight and direction, enabling the successful launch of the game. Although I thought we had all of the bases covered, he was pointed out several areas that were potential problems...and provided solutions. He is one of the most knowlegeable people I know concerning Online Customer Support and an expert in customer retention. I've known Scott for over 10 years and have always been impressed with his intelligence, integrity and ability to make things happen. If you're looking for results, Scott is your guy!"
Mike Hogan, V.P. Online Operations THQ
"Working with Scott was alway an incredible learning experience. His ability to remain at the very cutting edge of technology and services always inspired me and was a constant source of learning. Scott managed well and clearly and I appreciate this more the older I get!"
Mateo Gutierrez, Product Manager, Electronic Arts
"Scott is truly an entrepreneur and pioneer and I have not yet met a greater mind for call center practices. Scott is affable, confident, aggressive and you can be confident he'll achieve any goal he sets his sights on."
Max Whitaker, Outsourced Operations Lead, Electronic Arts